Launching and sustaining a successful Patient and Family Advisory Council (PFAC) can be challenging. With extensive experience in researching, serving on, and building PFACs, we provide hospitals and medical groups with the evidence-based guidance needed to launch, re-launch, or strengthen high-impact councils that drive measurable improvements in patient-centered care.
We begin with a computerized readiness assessment to determine whether your organization is prepared to launch a PFAC. If you're ready, we guide you through 35 comprehensive, research-based steps to ensure a strong and sustainable start. From securing leadership support and recruiting diverse members to sourcing meaningful meeting content and measuring outcomes, we’ll help you build a PFAC that delivers lasting impact.
If your PFAC has gone dormant or lost momentum, we help you re-establish its purpose, credibility, and structure. We identify what worked, what didn’t, and what’s needed to re-engage members, leadership, and departments. Whether due to leadership turnover, lack of direction, or stalled progress, we provide a customized strategy to reinvigorate your PFAC and align it with your organization’s evolving priorities.
Even active PFACs benefit from periodic evaluation and enhancement. We assess the effectiveness of your current PFAC structure, engagement practices, meeting content, and outcome measurement. Using proven strategies and national best practices, we help your council evolve—expanding its impact, increasing member engagement, improving department collaboration, and ensuring that the patient voice continues to influence care delivery in meaningful ways.
Councils and Boards
We’ve served on numerous boards, councils, committees, and groups respresenting the patient voice and helping organizations achieve their strategic goals. If you’re looking to bring the voice of the patient together with seasoned business expertise, we’d be honored to support your board’s mission. Here are some of the councils and boards on which we’ve served.
Los Angeles Orthopaedic Hospital Institutional Review Board – lay representative (1996 to 2003)
Beryl Institute Global Patient & Family Advisory Board – First Co-chair & Member (2013 to 2020)
Kaiser Permanente Southern California Regional Patient Advisory Council (representing 4.6 million members) – Co-chair Emerita and Panorama City Patient Advisory Council (2014 to 2020)
Patient Experience Policy Forum Patient-centered Measurement Group (2017 to 2020)
Society to Improve Diagnostic Medicine Patient – Partner in the Patients Improving Research in Diagnosis (2017 to 2020)
Centers for Medicare and Medicaid Services (CMS) Person and Family Engagement Network Committee (2018 to 2021)
National Quality Forum Promotion System Change Task Force (2018 to 2019)
National Quality Forum Patient and Caregiver Engagement Advisory Group (2018 to 2021)
Academy of Communication in Healthcare Board (2020 to 2022)
Journal of Patient Experience Editorial Board (2021 to Present)
Grants
We’ve brought the patient perspective to a variety of grant-funded initiatives. If you're seeking a partner to represent the patient voice in your proposal or project, we’re here to help. We have worked on grants from the following organizations: Josiah Macy Jr. Foundation, PICORI, and the Beryl Institute.
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