Presentations

We have presented many times as a keynote, plenary and breakout speaker live and on webinars on a wide range of topics. Please contact us if you’d like to discuss a presentation. Our healthcare presentations include following:

1. Institute for Healthcare Improvement Forum Poster (Dec 2025) Start a Patient and Family Advisory Council – Improve Safety, Save Money, Boost HCAHPS 
2. Beryl Institute Webinar Panel (Nove 2025) Sustaining and Growing a PFAC
3. Institute for Patient and Family Centered Care Webinar (Nov 2025) Evaluating and Measuring the Impact of Patient and Family Advisory Councils and Committees
4. Planetree/Fidelum Webinar (Nov 2025) Transforming Hospitals through Patient and Family Advisory Councils 
5. NRC HUB 25 (Oct 2025) From Insight to Publication: Strategies to Share Your Success in Patient and Workforce Experience
6. Planetree Global Conference (Oct 2025)  Patient & Family Advisory Councils: Winning Strategies and Best Practices
7. Patient Experience Symposium (Sep 2025) Patient & Family Advisory Council Metrics: The Key to Success
8. Betsy Lehman Center Spring Forum Keynote (May 2025) Patient and Family Advisory Councils 
9. Arkansas Hospital Association (Apr 2025) Patient and Family Advisory Councils
10. Colorado Hospital Association (Mar 2025) Strengthening Patient Family Advisory Councils
11. World Congress on Pediatrics and Neonatology (Sep 2024) Pediatric Family Advisory Councils: Focus Groups that Are Improving Pediatric Care
12. Patient Experience Symposium (Sep 2024) Key Success Factors of Patient & Family Advisory Councils: A Qualitative Study
13. Osher Lifelong Learning Institute – Las Vegas (Feb 2024) Do you have a voice in your healthcare? Three critical ways to influence your healthcare and improve your medical center
14. Institute of Healthcare Improvement Forum (Dec 2023) Person-Centered Care: What Are Key Success Factors for Patient & Family Advisory Councils?
15. Patient Experience Symposium (September 2023) High-Performing Patient & Family Advisory Councils: Winning Strategies and Best Practices 
16. PFCC Partners (September 2023) Where’s the Value in PFACs? Get the Proof with Metrics
17. American College of Healthcare Executives (May 2022) Which Interventions Used by U.S. Acute Care Hospitals Improved HCAHPS Scores?
18. American Student Medical Association (Jan 2022) Value of Communication Skills – Empathy & Listening Skills
19. Engaging Patient Experience with Digital Innovation (Oct 2021) Nothing about Patients without Patients: How Kaiser Permanente Southern California Partners with Patients to Develop and Improve Digital Programs
20. HIMSS (Aug 2021) How Embedding the Patient Voice Improves Results and Experience
21. The Beryl Institute Patient Experience Conference (Apr 2019) Our Transformational PFAC Pathway to Success
22. American Student Medical Association (Mar 2019) Six Steps to Deliver Bad News Successfully
23. American Student Medical Association (Feb 2019) Value of Communication Skills – Empathy & Listening Skills
24. Kaiser Permanente National Quality Conference (June 2018) – Nothing About Patients Without Patients: Strategically Partnering with Leadership for Patient-Centered Outcomes
25. International Patient and Family Centered Care (Jun 2018) Nothing About Patients Without Patients
26. The Beryl Institute (Mar 2018) Patient & Family Engagement: How do you include patients in your patient experience efforts?
27. Minnesota Hospital Association (Nov 2017) The Business Case for PFACs
28. Society of Behavioral Medicine (Mar 2017) DocCom
29. Patient and Family Centered Care Partners (Feb 2017) Influence, Cultivate and Spread a PFCC Culture
30. Institute of Healthcare Improvement (Dec 2016) You, Me & the Computer Makes Three
31. DNV GL Healthcare Symposium (Oct 2016) Patient & Family Advisory Councils: Improving Safety & Saving Money
32. Kansas Foundation for Medical Care (Jul 2016) Making Moments Count: Improving Engagement to Increase Immunization and Screening Rates
33. AACH ENRICH & Research Forum (Jun 2016) You, Me & the Computer Makes Three: How to Integrate the Computer in the Exam Room for Optimal Patient Experience – What Learners Should Know
34. The Beryl Institute (Apr 2016) Metrics – the PFACs’ Key to Success
35. Adventist Health Physician Leadership Symposium (Oct 2015) Exceeding Patient Expectations (and Boosting HCAHPS Scores) by Partnering with Patients and Family Members
36. DNV GL Healthcare Symposium (Oct 2015) Patient & Family Advisory Councils – Improving Safety & Saving Money
37. International Conference on Communication in Healthcare (Oct 2015) How do DocCom Online Resources Improve Communication Skills Learning for Students and Residents to Enhance the Patient Experience?
38. West Boca Medical Center (May 2015) Exceeding Patient Expectations
39. AACOM & AODME Annual Conference (Apr 2015) Build an Efficient, Technology-Driven Curriculum Around Communication Skills Learning
40. The Beryl Institute’s Patient Experience Conference (Apr 2015) PFACs: Where’s the Money? The Financial Impact on Hospitals
41. Joan’s Family Bill of Rights (Mar 2015) Patient & Family Advisory Councils (PFACs): The Business Case for Starting a PFAC & PFAC Survey Results
42. 4th Annual Patient Advocate Conference (Dec 2014) The Healthcare Bill of Rights: A Prescription for Patient-Based Care
43. Institute for Healthcare Improvement’s 26th Annual National Forum on Quality Improvement in Health Care (Dec 2014) The Patient Experience Imperative: A Dialogue on Structure, Voice and Strategy
44. Institute of Medicine (Nov 2014) Patient & Family Advisory Councils: Current Experience and Metrics
45. Planetree International Conference on Patient-Centered Care (Oct 2014) Patient & Family Advisory Councils that Saved Their Hospitals Money
46. Dorland Health 2nd Annual Measurement Conference (Sep 2014) Improving Outcomes and HCAHPS Scores through Predictive Analytics
47. Kaiser Permanente (Jul 2014) Exceeding Patient Expectations & Boosting HCAHPS Scores
48. The Beryl Institute Virtual Conference (Jul 2014) Close the Gap between Patient Expectations and Reality: How to Boost HCAHPS Scores
49. UCLA Anderson School of Management (Jul 2014) Conducting Primary Research
50. Partnership for Patients Summer Collaborative for Hospitals and HENs (Jun 2014) Financial Case for PFACs
51. Patient Family Centered Care Conference (Jun 2014) The Financial Impact of Patient Family Advisory Councils
52. The Beryl Institute (Jun 2014) Improving the Patient Experience in Medical Groups, Clinics and Physician Practices
53. Advocacy Heals U (May 2014) The Benefits of Advocacy
54. The Beryl Institute Patient Experience Conference (Apr 2014) The Medical School Focus on the Patient Experience
55. Patient and Family Centered Care Partners (Nov 2013) Exceeding Patient Expectations & Boosting HCAHPS Scores
56. Ronald Reagan UCLA Medical Center (Sep 2013) Exceeding Patient Expectations & Boosting HCAHPS Scores