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By-lined Articles

  1. Governance Institute BoardPress News (February 2026) Patient and Family Advisory Councils: Saving Money, Improving Safety, and Enhancing Patient Experience
  2. The International Encyclopedia of Health Communication (eds E. Y. Ho, C. L. Bylund, J. C. M. van Weert, I. Basnyat, N. Bol and M. Dean) Patient Experience (2023).
  3. Association for Patient Experience (Oct 9, 2019) Can You Hear Us Now?
  4. Open Access Text (July 27, 2017) Communication: The Key to Patient Satisfaction
  5. Engaging Patients.org (July 28, 2016) Building Relationships with Patients: A Cornerstone of Patient Engagement
  6. Engaging Patients.org (Jan 7, 2016) The Gateway to Patient-Centered Care
  7. Engaging Patients.org (May 14, 2015) Patient and Family Advisory Councils: Making Inroads in Hospitals
  8. Patient Experience Journal (November 2014) Questioning Protocol
  9. Innovatient (Oct 27, 2014) The Personal Side of Medicine test
  10. British Medical Journal (Oct 17, 2014) Joan’s Family Bill of Rights: An Essay
  11. Engaging Patients.org (Sep 11, 2014) Medical Schools Putting Focus on the Patient Experience
  12. Skylight Health Care Systems (Aug 13, 2014) The Financial Impact of Patient and Family Advisory Councils on Hospitals
  13. The Beryl Institute (Jul 2014) PFACs: Where’s the Money? The Financial Impact on Hospitals
  14. Skylight Health Care Systems (May 7, 2014) The Family Experience: Joan’s Family Bill of Rights
  15. The Beryl Institute: Patient Experience Monthly (Jan 14, 2014) Mandate for Change
  16. Modern Healthcare (Dec 7, 2013) Scoring Hospitals on Physician-staff Collaboration Could Help Improve Care
  17. The Beryl Institute (Oct 2013) Exploring the State of Patient Experience in Physician Practices and Medical Groups
  18. Heartbeat (Jul 2013) Joan’s Family Bill of Rights
  19. The Beryl Institute (Jun 2013) Understanding the Gap Between Patient Expectations and Reality
  20. The Beryl Institute (March 2013) Medical School Focus on the Patient Experience

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