By-lined Articles
- The Governance Institute BoardPress News (February 2026) Patient and Family Advisory Councils: Saving Money, Improving Safety, and Enhancing Patient Experience
- The International Encyclopedia of Health Communication (eds E. Y. Ho, C. L. Bylund, J. C. M. van Weert, I. Basnyat, N. Bol and M. Dean) Patient Experience (2023).
- Association for Patient Experience (Oct 9, 2019) Can You Hear Us Now?
- Open Access Text (July 27, 2017) Communication: The Key to Patient Satisfaction
- Engaging Patients.org (July 28, 2016) Building Relationships with Patients: A Cornerstone of Patient Engagement
- Engaging Patients.org (Jan 7, 2016) The Gateway to Patient-Centered Care
- Engaging Patients.org (May 14, 2015) Patient and Family Advisory Councils: Making Inroads in Hospitals
- Patient Experience Journal (November 2014) Questioning Protocol
- Innovatient (Oct 27, 2014) The Personal Side of Medicine test
- British Medical Journal (Oct 17, 2014) Joan’s Family Bill of Rights: An Essay
- Engaging Patients.org (Sep 11, 2014) Medical Schools Putting Focus on the Patient Experience
- Skylight Health Care Systems (Aug 13, 2014) The Financial Impact of Patient and Family Advisory Councils on Hospitals
- The Beryl Institute (Jul 2014) PFACs: Where’s the Money? The Financial Impact on Hospitals
- Skylight Health Care Systems (May 7, 2014) The Family Experience: Joan’s Family Bill of Rights
- The Beryl Institute: Patient Experience Monthly (Jan 14, 2014) Mandate for Change
- Modern Healthcare (Dec 7, 2013) Scoring Hospitals on Physician-staff Collaboration Could Help Improve Care
- The Beryl Institute (Oct 2013) Exploring the State of Patient Experience in Physician Practices and Medical Groups
- Heartbeat (Jul 2013) Joan’s Family Bill of Rights
- The Beryl Institute (Jun 2013) Understanding the Gap Between Patient Expectations and Reality
- The Beryl Institute (March 2013) Medical School Focus on the Patient Experience